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Cancellation and Replacement Policy

We are booking the schedule based on the availability of the customer/client. We blocked the schedule per date and time requested for us to avoid missing schedule. Sometimes it varies to the availability also of the team. The operations can adjust the timing and or the date as per the client’s acclaim, in sometime due to unexpected scenario like: traffic, any forms of accident and any disturbances within the job.

If the customer cancel or postpone on the day of the job, we reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given.

WEMOVE considers 48 hours of cancellation

WEMOVE do not accept liabilities for goods that were confiscated, seized, removed or damaged by the Police, Customs Authorities or other Government Agencies from the origin to destination. Normal wears and tears, natural or gradual deterioration and changes caused by the atmospheric conditions and other mold, rusting and other infestation. We are not liable for any delays of transit for such reason like: weather or environmental accident or any machinery malfunction. For limit of claims if the shipper and the consignee collect the goods within seven (7) days, we must be notified in writing for any loss or damage at the time while goods are handed over to the consignee. Then we will start an investigation and we need another 7 to 14 days for the process. You will be given ticket number for claims.